Return Policy

Return/ Refund / Cancellations

Company Policies:

Please make your selections carefully. We will not exchange for size, color or style. NO EXCEPTIONS.

If a box is returned for reasons such as ‘No Money’, ‘Held 7 Days’, ‘Will Call’, ‘Not Accepted In 3 Attempts’, we can re-ship the order ONLY with a Credit Card payment and customer approval. However, in addition to the initial freight charge, there will be addition freight charges for ‘Return to Shipper’ as well as ‘Re-Shipment’ and ‘Handling’ charges.

All claims for returns must be made within 7 days of receipt of shipment.

No return will be accepted without a Return Authorization Number (RA # ) from Divine Apparel. The Return Authorization includes the Style Number(s), Color(s) and Size(s) of the merchandise to be returned.

Any item(s) returned without a Return Authorization will not be processed.

We will refuse a return if not received within 10 days from the date the RA# was issued.

All items must be returned to our warehouse location - the Ship To address found on the return authorization. If the return is sent anywhere else, the Return Authorization will be void. The Return Authorization Number must be written on the outside of the box and must be clearly visible. A copy of the Return Authorization must be included inside the box with the Return Authorization Number clearly visible.

Damages Returned For Replacement - (same item in the same size and color) within 7 days of receipt – Divine Apparel will pay for the return* and the restocking fee will be waived. *This is limited to 1 x per calendar year. Depending on the circumstance, this could mean we provide a UPS label.

Damages Returned For Account Credit - within 7 days of receipt – customer pays for the return shipping, restocking fee will be waived. Once return is received and processed, credit for the garment(s) only will be applied to the account.

Non-Damaged Items Returned - within 7 days of receipt – customer pays for the return shipping, restocking fee will NOT be waived. Once return is received and processed, credit for the garment(s) only will be applied to the account.

Our re-stocking fee is 25%. Credits expire within 6 months of issuance.